SupportFromZedify

Sustainability

• But what about embodied emissions?

  We recognise that there’s more to the story than Well to Wheel emissions. A full cradle to grave life cycle assessment (LCA) is required to paint the whole picture and demonstrate the extent of embodied emissions, so we’ll be undertaking one on our GTrikes soon so we can quantify the impact. 

  What we do know is that vans use more materials, both across weight and variety, than our light electric GTrikes. This leads to much greater environmental impacts associated with the production and disposal of vans, and therefore embodied emissions, even if they’re electric.

• How accurate are your numbers?

  We can never ensure 100% accuracy. However, we’ve tried to use credible sources, direct representative comparisons, and original manufacturer information for our calculations. You can find all of these and our methodology here in our insights section with our latest impact report. We also recognise that our numbers will be subject to change as research and the industry evolves e.g. with the grid decarbonising and vehicles becoming more efficient.

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• How beneficial are deliveries by cargo bike?

  Pretty impressively so, and the most tangible way of quantifying and demonstrating this benefit is to look at savings of carbon dioxide equivalent.

  If we compare the well to wheel grams of carbon dioxide equivalent released from our cargo bikes to a small diesel Ford Transit van, 295g of CO2e is saved per kilometre travelled. That’s equivalent to a 95% saving!

  When comparing against an electric van, delivery by cargo bike saves 67 g CO2e per km from well to wheel when compared to a small Ford eTransit van, equivalent to a saving of 82%.

• What does zero tailpipe emission delivery mean?

  Deliveries which are made by vehicles which don’t emit any gasses or particulate matter when traveling from A to B.

  Vehicles with internal combustion engines that are powered by fossil fuels such as petrol and diesel will emit carbon dioxide (CO2), nitrogen oxides (NOx), sulphur dioxide (SO2), and particulate matter from their exhaust. 

  In short, zero tailpipe emission delivery means cleaner and safer deliveries that are better for everyone.

• What makes Zedify ‘sustainable’?

  We recognise that the current default delivery method just isn’t sustainable – from tailpipe emissions contributing to unhealthy levels of air pollution and releasing greenhouse gasses, to the large vehicles causing severe congestion in cities and noise disruption from noisy engines.

  We’re scaling up a delivery model that aims to address all these issues in a coherent, efficient and sustainable way through using electric cargo bikes for the vast majority of our deliveries. Not only do these bikes emit less harmful emissions and particulate matter than traditional vans, cargo bikes take up less space on the road and are quiet! This helps to create cleaner cities which are more liveable for everyone living and working there.

Help with my parcel

• Can I change my delivery preferences after placing the order?

  Yes of course, please update your delivery preferences by speaking to our customer support team.

• Can I change the delivery address or date?

  You can request a change of delivery details here.

  Please note that we can only make changes to addresses during office hours and may not be able to reach the rider before they try to deliver your package.

• Can I request a specific delivery time or window?

  Right now, we don’t provide time windows for upcoming deliveries but we can usually provide an estimated time of arrival on the day of delivery. If you haven’t received one already, please get in touch and we will do our best to provide you with one.

• Can I specify a safe drop-off location for my package?

  If you didn’t get the opportunity to leave delivery instructions at the checkout, you can get in touch to share them with us here.

  It’s worth noting that whilst we will try to add these details as  quickly as possible, it’s possible that your delivery will have already taken place by the time we get to your request.

• Do you offer contactless delivery options?

  In almost all cases, we can provide contactless delivery. Occasionally we’ll need a signature (for example with sensitive documents, high-value items or items sent on a premium service), but in most cases, we can follow instructions to leave by the door, or in a safe place.

• How can I contact Zedify’s customer support for help with my delivery?

  Please feel free to get in touch with us via email or live chat.

• How do I track multiple packages in one order?

  You should have received unique tracking information for each package by email or SMS. If you can’t find the information you are looking for, please get in touch here.

• How do I track my package?

  Depending on the sender of your parcel, you may have received a tracking email or SMS message. If you were expecting one and have not received it, please check your spam/junk inbox. If you’re still unable to track your parcel, please get in touch with us via email or live chat.

• Is a signature required for my delivery?

  Signatures are very rarely required for deliveries but may be needed in some cases, for example with sensitive documents, high-value items or items sent on a premium service.

• Is there a way to receive delivery notifications or alerts?

  Delivery notifications vary depending on the sender of your parcel. Please check your email inbox (including spam/junk, sometimes they can land there) to see if you have received a message from the sender or from Zedify. If you still can’t find the information you need, please get in touch with us here and we’ll be very happy to help you.

• Is there a way to track the delivery rider’s progress?

  Currently, this is only available with certain senders, but we’re working on making this available across our network very soon. Watch this space!

• It’s out of livechat hours, what can I do?

  You can still share information and raise issues with us by form submission which will be picked up as soon as we’re back online

• My delivery is not where expected

  You should have received an email or SMS notification with information about your order with a link to your unique tracking page and proof of delivery images. If you haven’t received this, or your order isn’t where it appears in the images, please get in touch here

• My order has been returned to the shop

  According to the service we have agreed with the business you shopped with, we will attempt redelivery a certain number of times. After the agreed number of delivery attempts, we will send your order back to the shop you ordered from. You should receive notifications by email or SMS detailing the delivery attempts and letting you know the order has been sent back. At this point you’ll need to get in touch with the shop you originally ordered from to agree the next steps.

• Should I expect my delivery to arrive over the weekend?

  Most of our depots operate on Saturdays. Currently, we do not make any deliveries on Sundays.

• What happens if I miss the delivery?

  If you aren’t home when we try to deliver your parcel, our riders will look to leave the parcel in a safe place or with a neighbour. If neither of these options is available, the parcel will be returned to your local hub and we’ll try to deliver it again another day.

• What happens if my package is damaged or there are missing items?

  Please get in touch with us at the earliest opportunity here.

  In the case of missing items, please also get in touch with the sender who will need to look into the problem at their end.

• What is Zedify’s return policy?

  Return policies vary by sender. For more information on the return policy of your package, please get in touch with the store or business where you bought it.

• What should I do if I won’t be home during the delivery window?

  If you aren’t home when we try to deliver your parcel, our riders will look to leave the parcel in a safe place or with a neighbour. If neither of these options is available, the parcel will be returned to your local hub and we’ll try to deliver it again another day.

• When will my package be delivered?

  Our deliveries are predominantly on a 24-48 hour service from receipt of your parcel. This can vary by sender, so please check which service you were offered when you placed your order

  Our deliveries are predominantly on a 24-48 hour service from receipt of your parcel. This can vary by sender, so please check which service was offered when you placed your order.

New Business Customers

• Can Zedify deliver medical goods?

  Yes.

  We offer an eco-friendly medical delivery service.

  Our cargo bikes are fast but also very secure. Our top-rated couriers take special care with every parcel they handle, not least packages containing important medical goods.

  Medical clients who have trusted us to deliver include Abcam and Visage Dental Lab.

• Do other companies offer the same services as Zedify?

  Yes, there are other sustainable delivery companies couriers out there and we are proud to be in the same space as Hived, Urb-it, Zhero, and other green couriers on a mission to improve carbon emissions.

• Do you deliver refrigerated food and drinks?

  Our cargo bikes are not currently designed to transport items that require refrigeration.

  We recommend that you package your items in refrigerated bags and our friendly riders can safely deliver these packages.

• Do you offer next-day deliveries?

  Yes.

  We offer a next-day courier service on most days.

  That’s pedal power for you! To enjoy competitive rates,  enquire here.

• Do you offer same-day deliveries?

  Yes.

  We offer a same-day courier service on most days. Orders made before 1 p.m. will be delivered on the same day.

  That’s pedal power for you! To enjoy competitive rates, enquire here.

• Does cargo bike delivery take longer?

  No.

  Our cargo bike couriers are much faster than those in vans. Up to 60% faster in fact.

  How? Our extra speedy riders can whiz past traffic and nip through narrow streets and cycle lanes – things a van or a car can’t do.

  This means you and your customers can expect a highly efficient rider delivery service, every time. Not only that, our speed of service means we save on costs, so we have really competitive rates, too. Get in touch today to see what that could look like for your business deliveries.

• How beneficial is a zero-emission delivery?

  Pretty impressively so. Our Zero emission deliveries use 98% less CO2 per km than deliveries by diesel vans.

  As a bike courier company, we help to create cleaner cities – ones with better air quality and reduced congestion i.e. cities which are more liveable for everyone living and working there.

• How does micro-fulfillment work?

  Zedify has micro hubs in each city we operate in. These edge-of-city hubs are where we consolidate parcels for local delivery. Our strategic locations, consolidation model, and cargo bike fleet facilitate speedy green fulfilment in urban areas.

  All at very competitive rates. Get in touch to see what we can do for you.

• How does Zedify keep food and drink fresh?

  Our operational efficiencies and cargo bikes mean food and drink can get delivered much quicker than by van. Faster delivery means your delicious items will arrive to your customers fresher too!

  How are our bikes 60% faster than vans? Because our riders can zip past busy city traffic, use cycle lanes, and park in more places.

• How long does it take to deliver?

  It depends! We offer a next day delivery service and a same day delivery service on most days of the week.

  When you choose our same-day bike courier service, orders made before 13:00 will be delivered on the same day (22:00 at the latest).

• Is there anything Zedify won’t deliver?

  While we can deliver most items, there are one or two things we are currently unable to courier.

  We cannot deliver refrigerated goods unless you pack your items in chilled packaging first, for our riders to pick up.

  Our cargo delivery bikes are more than meets the eye – they definitely hold a lot of parcels but we cannot transport very large or heavy-duty goods such as sofas and beds. Health and safety come first for us – we won’t be balancing large pieces of furniture on top of our bikes.

  For such bulky items, we might use our electric vans. Please enquire at hello@zedify.co.uk to let us know what your business needs delivered.

• Is Zedify a local business?

  You can find Zedify’s local courier service in London, Manchester, Cambridge, Brighton, Bristol, Edinburgh, Glasgow, Norwich and Plymouth. We’re opening more edge-of-city micro hubs in several UK cities in the next 12 months.

  Zedify is a huge advocate of local business and our operational model means local businesses large and small can deliver sustainably to their customers with last mile delivery services such as same day, next day and ship from store.

• What are your parcel delivery rates?

  Due to our use of nimble edge-of-city micro hubs and cycle infrastructure, Zedify can offer highly competitive delivery rates in urban areas.

  Email hello@zedify.co.uk to talk to our partnerships team today or get a quote.

• What capacity are your cargo delivery bikes?

  Cargo delivery trikes:

  • Up to a maximum load of 150-200kg, depending on the model
  • The container is 1.27m X 1.54m X 0.84m

  Cargo bikes:

  • Up to a maximum load of 100kg
  • The container is 1.1m X 0.67m X 70m

  Quads:

  • Up to a maximum load of 150kg.
  • The container load space is 2 cubic metres

  See our full fleet of delivery bikes.

• What does zero emission delivery mean?

  Deliveries via vehicles that emit no toxic tailpipe emissions. In other words, deliveries where no toxic and dangerously polluting exhaust – containing NOx or particulate matter – goes into our atmosphere. And no CO2 from burning fossil fuels in an engine.

  In short, zero-emission delivery means cleaner and safer deliveries that are better for everyone.

  You can find out more in our blog post: Zero emissions- what does it mean?

• What is last mile delivery?

  Last-mile delivery is the route taken to deliver parcels from the last or nearest delivery hub to the final destination (usually your customer’s home or office).

  When using traditional delivery vehicles, the last mile is often the highest polluting part of the supply chain.

  To help clean up our cities, the vast majority of Zedify’s packages are transported using cargo bikes, which are a whopping 98% lower in toxic emissions.

• What is the cost?

  Due to our use nimble of edge-of-city microhubs and cycle infrastructure, Zedify can offer highly competitive delivery rates in urban areas.

  Get in touch.

• What kind of deliveries do you do?

  Most of our deliveries are ecommerce items. We can deliver fragile and perishable items. As our bikes are not refrigerated, we recommend that you package your items in refrigerated bags and our friendly riders can safely deliver these packages. Our cargo delivery bikes are more than meet the eye – they definitely hold a lot of parcels but we cannot transport very large or heavy duty goods such as sofas and beds. Health and safety comes first for us – we won’t be balancing large pieces of furniture on top of our bikes! For such bulky items, we might use our electric vans. Please enquire at hello@zedify.co.uk to let us know what your business needs delivered.

• What locations will Zedify be launching in soon?

  We plan to open in more UK cities very soon, including Oxford, Birmingham, Liverpool and many more. We aim to have urban micro hubs in more than 40 cities by 2026. Watch this space, it won’t be long before our sustainable delivery service makes its way to you and your customers.

  Check out our current locations

• What makes Zedify sustainable?

  As an eco-friendly courier, we use electric cargo bikes for the vast majority of our deliveries. These bikes emit 98% less CO2 than traditional vans.

• What sets Zedify apart?

  Our edge-of-city micro hubs, our decades of operational & logistical expertise, and our enormous fleet of cargo bikes. While we do have electric vans for the odd large-item delivery, our core fleet is made up of very speedy, emission-saving bikes and we will always choose to deliver by bike if we can.

  Discover our fleet.

• What types of items do you deliver?

  We are an eco-friendly courier who can deliver almost anything by bike! Our cargo bikes are spacious and secure enough to deliver the following and much more:

  • Gift boxes & subscription boxes
  • Food & drink
  • Flowers & plants
  • Medical & dental equipment
  • Pharmaceuticals
  • Business & legal documents
  • Retail packages – clothing, beauty, homeware, stationery and more
  • Print & media – magazines, books, newspapers, flyers and more
  • All sorts of items for collections & returns

  Is what you need not mentioned on this list? Get in touch.

• What’s the maximum weight for parcels?

  20kg.

  Our cargo trikes can hold up to 200kg in weight. We can typically carry parcels of up to 20kg each but larger parcels may be accepted.

  Our delivery rates are based on size & weight. Enquire here to see what we can do for you.

• Where do you deliver to?

  We are currently operating across 9 UK cities. You can find Zedify’s local courier service in London, Manchester, Cambridge, Brighton, Bristol, Edinburgh, Glasgow, Norwich and Plymouth. We’ve just expanded our delivery areas across the board, and are opening more edge-of-city microhubs in several UK cities in the next 12 months.

  Our operational model means businesses large and small can deliver sustainably to their customers with last mile delivery services such as same day, next day and ship from store.

  Want to deliver to an area that’s not currently on our list? We may well be able to change that. Get in touch with us at hello@zedify.co.uk.

• Who are Zedify

  We’re multi-award-winning cargo bike couriers. Operating in 10 cities (and counting) in the UK, Zedify helps to reduce congestion via zero-emission deliveries for businesses.

Careers

• Do you pay a real Living Wage?

  Yes, Zedify is an official Living Wage Foundation employer. Our delivery couriers and all our staff are paid a real living wage.

  Working as a delivery rider at Zedify is fun and rewarding, but it’s also hard work! We think it’s really important that hard work is fairly rewarded. We know this is important to our clients, too.

• I want to be a Zedify cycle courier. How can I apply?

  We are a welcoming bunch often on the lookout for fellow hard-working, ambitious and customer service-driven cycle couriers. Check out our careers page.